Managed IT · Boca Raton, Florida
Managed IT Services in Boca Raton, for the offices the parks were built for
Nextek IT runs the servers, Microsoft 365 tenancy, network and security behind Boca Raton businesses — medical and dental practices, wealth-management firms, law offices, brokerages and the tenants of Arvida Park of Commerce and BRiC.
- On-site visits scheduled across Boca Raton, Delray Beach, Deerfield Beach and Highland Beach
- Written procedures, named responsibilities and records you can hand to an insurer or an auditor
- A direct line to Philip on 954-639-4771 — not a queue that recycles your history
Serving Boca Raton and the surrounding Palm Beach and Broward cities.
Tell us what's breaking
A real person reads this. No autoresponder sequence.
Local geography
Boca is not one market
Three business districts sit inside the same city limits and they break in three different ways. A 1,000-acre office park on the west side, a former IBM research campus in the middle, and a walkable downtown where the office is above a restaurant. We work in all three, and we scope the work by what the building actually contains rather than by the postcode.
Now The Park at Broken Sound
A 1,000-acre office park in northwest Boca with 5.2 million square feet of existing office space, renamed The Park at Broken Sound in 2015 and since redeveloped with housing, hotels and retail alongside the offices.
What that means for IT: Mid-size firms, professional suites and light-industrial units on shared building infrastructure. The demarcation room is often a closet somebody else controls, and the switch stack has outlived two tenants.
BRiC — the former IBM campus
The IBM research site where the personal computer was developed, now 1.7 million square feet of office across 123 acres, marketed to technology and life-science tenants.
What that means for IT: Cloud-first companies with no server room at all, next to lab and engineering teams that need their own segmented network and a hardware inventory nobody has counted since the last move.
The walkable core
Mizner Park's mixed office, retail and dining district, the Town Center retail area on Glades Road, and the smaller professional suites in between.
What that means for IT: Small headcount, heavy email and document traffic, guest Wi-Fi expectations, and one office manager who has become the IT department by accident.
Industries we sit inside
What the businesses here actually ask for
Medical, dental and specialty practices
EHR and imaging workstations, controlled access to patient records, encrypted laptops, and a backup that has been restored from on purpose. We implement HIPAA-focused technical safeguards and keep the records that show what was done and when.
Wealth management, RIAs and advisory firms
The FTC Safeguards Rule (16 CFR Part 314) expects financial institutions in its scope to maintain a written information security program — risk assessment, access controls, encryption, logging, vendor oversight and an incident response plan. We run the technical side: the systems, the evidence, the quarterly review. The legal judgement stays with your counsel.
Law firms and title agencies
Matter files, retention periods, privileged email and clients who ask where their documents live. Access control, MFA, secure file sharing and retention windows set to the firm's own policy rather than to a vendor default.
Real estate, mortgage and insurance offices
Wire-change fraud, listing portals, signature flows and transaction files with hard deadlines. Mail filtering, MFA and endpoint protection tuned to catch the invoice and wire-change scams this industry attracts, plus a documented call-back rule for money movement.
Technology and life-science tenants
Cloud tenancies, developer laptops, instrument networks and the segmentation that keeps test equipment away from the general office LAN. Onboarding and offboarding that survives a fast hiring cycle.
What we will not tell you: that an IT engagement settles a regulatory question. Rules like the Safeguards Rule and the HIPAA Security Rule ask an organisation to make decisions and keep records; a provider can build the controls and produce the evidence, but the decision and the sign-off belong inside your business and, where the stakes justify it, with your lawyer.
Written down, not implied
A security programme is paperwork plus proof
Most owners hear "we need to be secure" and picture a firewall. The people who ask you for evidence — a regulator, an insurer, a client's procurement team, an acquiring company — ask for something much duller, and much harder to fake at short notice.
They want a written programme with a date on it, a named owner, a risk assessment that lists the actual systems, a short access list, proof that backups restore, evidence that patches land, and a plan for the afternoon a laptop disappears — assembled calmly, not in the week a questionnaire arrives.
That is the part we can carry for you. We keep the asset inventory current, the administrator list short, disk encryption enforced, logging retained and restore tests on a calendar. At the end of each quarter you get a file you can hand over: what changed, what was tested, what failed, and what we did about it. Where a question needs a legal answer — whether a rule applies to your firm, what must be disclosed, when a notice is due — that answer comes from your counsel or your privacy officer, not from your IT provider.
The three sentences we refuse to say
- “Sign here and the regulator is off your back.” Nobody outside your business can promise that, and the ones who do are selling comfort.
- “Our platform never goes down.” Availability depends on your carrier, your power, your building and your software vendors. We plan for the outage instead of denying it.
- “We are partnered with everyone you use.” We coordinate with your EHR, practice-management, PMS and carrier vendors. We do not claim a partnership we cannot produce on paper.
What comes off your desk
The work, in plain terms
Support that answers
Business-hours help desk with a named escalation path and technicians who have walked your floor. No script that asks you to reboot before it listens.
Microsoft 365 and email
Tenant hygiene, MFA on every account that can take it, mailbox rules audited for silent forwarding, and shared mailboxes cleaned up so nobody is reading from a personal login.
Network and Wi-Fi
Firewall rules explained in one page, VLANs for staff, guests and devices, and access points placed after a survey instead of wherever the cable reached.
Backup and restore
Backups tested on a schedule with the result written down. A green checkmark in a portal is not a restore, and we treat it that way.
Endpoint and mail security
Managed detection on workstations and servers, a patch policy with a deadline, and mail filtering tuned to the senders your firm actually receives from.
Vendors and carriers
We sit on hold with the ISP, the software vendor and the alarm company so that your office manager does not spend her Tuesday as a switchboard.
Coverage
Based in Coral Springs — Boca is next door
Nextek IT works out of Coral Springs, which is a short drive up the road rather than a headquarters three counties away. On-site visits to Boca Raton offices are scheduled as part of support — planned, not promised on the hour — and the routine work happens remotely long before anyone gets in a car.
Coverage runs north to Delray Beach, south through Deerfield Beach, Lighthouse Point and Highland Beach, and west out to Parkland and Coral Springs. If you are just outside that ring, ask: the answer depends on how often the work needs a person in the room, and we will say so instead of stretching a boundary.
- Boca Raton
- Delray Beach
- Deerfield Beach
- Highland Beach
- Lighthouse Point
- Parkland
- Coral Springs
- Coconut Creek
- Margate
- Pompano Beach
The first month
Four things, in this order
Listen
A week of looking: what the last provider left behind, where the passwords actually live, which cable is which, and what breaks specifically on a Monday morning.
Stabilise
Backups proven by a real restore, MFA on the accounts that matter, patches brought current, and the firewall rules nobody can explain removed rather than inherited.
Document
A network diagram, an asset list, an access matrix and a one-page escalation sheet that a new office manager can find without asking you.
Plan
A written twelve-month plan with the costs attached, so improvements happen on a schedule instead of in the week after an incident.
Questions
Boca Raton questions we get asked
Do you come to Boca Raton on site?
Yes. On-site visits are scheduled rather than promised on the hour, and most day-to-day work is handled remotely. Anything physical — a switch, a workstation, a cabling job, a walkthrough — gets booked.
We are a small practice with no IT person. Are we too small?
No. Most Boca clients started with one office manager holding every password. The first job is getting that knowledge out of one person's head and into something a second person could use.
Can you work with our EHR or practice-management vendor?
Yes, and we do not try to replace them. When the vendor says it is the network and the network says it is the vendor, we produce the evidence instead of trading opinions.
Can you sign off on HIPAA for us?
No, and be careful with anyone who says yes. There is no such sign-off issued to an IT provider. We implement HIPAA-focused technical safeguards, document them, and keep the evidence current; the risk analysis and its sign-off belong to your practice.
We are an RIA. What does the Safeguards Rule mean for our IT?
In practice: a written information security programme, a risk assessment, access controls, encryption, logging, vendor oversight and an incident response plan. We build and maintain the technical controls and keep the records. Whether the rule applies to your firm, and how to document that judgement, is a question for your counsel.
Would you replace our current provider mid-project?
We plan transitions with overlap. The first thing we do is get credentials, documentation and backups somewhere we can see them, because a handover done in a hurry is how businesses lose a week.
Can you cover two offices and a satellite?
Yes, provided each site has real connectivity. If a site runs on consumer broadband or a shared connection with no failover, we will say so before taking it on rather than after.
What do you need from us to start?
A list of what you use, who has administrator access, and thirty minutes with the person who knows where everything is. We do the rest.
Which part of Boca is your office in?
Name the district and what is not working. We will tell you what we would look at first, and whether it reads like a one-off fix or a pattern.